Check your Ethernet cables. Disable competing Wi-Fi adapters on your PC. The XML file expired.
Locked out of your Hikvision IP camera, NVR, or DVR? Receiving the dreaded "Password Reset Helper 1101" error code? As of 2026, Hikvision security systems have updated their security protocols to enhance safety, but this often makes password recovery a complex task for users.
Ensure the PC and camera are connected to the same switch or router.
Select a destination on your computer (like your Desktop) to save the deviceKey.xml file. Phase 2: Obtaining the Reset Key
The tool relies on a secure cryptographic handshake between your local hardware and Hikvision’s technical support team.
Disclaimer: This article provides information for resetting your own security devices. Unauthorized access to computer systems is illegal.
Once you regain access, prevent this nightmare from repeating.
Because Hikvision does not host this tool on their official website (they prefer the official password reset portal), you must rely on verified tech archives.